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NZ's Low Cost Online Pharmacy

0800-3742762
Call us Monday - Saturday | 8:00 am - 5:00 pm

Shipments & Returns

 

Standard Delivery through out New Zealand.

Our standard delivery service delivers to customers throughout New Zealand in 48 to 72 hours for $6.00. Please note that all domestic and international shipping, that is 'Track and Trace' is a door to door service. 

All orders NZ$120 and over are FREE Shipping anywhere in NZ.

Pharma.co.nz is happy to give a free delivery if your order of goods exceeds the amount of $80, that is, the goods delivered to your door step for absolutely free.

What if my order is Heavy or Bulky?

For orders weighing over 1kg we reserve the right to adjust shipping charges. We will inform you of any extra charges by email before shipping should they arise. Delivery times may vary for countries where shipments incur duty or are held in customs. All prices are in New Zealand dollars. Delivery times are subject to delays and are estimates only.

International Delivery

Our standard delivery service delivers around the world in up to 7 days for $15. Some countries may have a higher charge. We will inform you of any extra charges by email before shipping should they arise. For orders weighing over 1kg we reserve the right to adjust shipping charges.

Individual countries have various laws for the importation of medicines. Pharma.co.nz will not accept any liability or make compensation payments for loss, damage, delayed delivery or items halted by customs for any prohibited items. From time to time shipments are held by customs and subject to inspection fees - Pharma.co.nz does not pay for these fees. We urge you to check your countries legislation if you are unsure. This includes any items prohibited by any law, regulation or statute of any country to or through which the items may be shipped.

Please note that all international shipping, that is 'Track and Trace' is a door to door service, therefore we are unable to deliver to P O Box address.

Availability

Item availability is listed on the item detail pages. We will inform you by e-mail if an item becomes unavailable after you have placed an order.

Returns Policy

Please choose carefully, as we do not refund if you change your mind. We are happy to exchange your goods, within 7 days  of the despatch date with proof of purchase, providing the goods are in their original condition.

If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a full refund. Items that are returned more than SEVEN days after delivery and/or are unable to be resold as new cannot be exchanged or refunded. We cannot accept items for exchange that are returned after SEVEN days. Please note that we are not obligated to refund items unless they are defective or damaged.

We will be happy to refund the delivery charge if the return is a result of our error. This does not affect your statutory rights. We can of course, only process returns and refunds for items purchased from Pharma.co.nz.

If you need further information, please email us at sales@pharma.co.nz

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